Customer Testimonials in New Bern NC

I am a 70 year old widow that purchased my last Subaru 10 years ago from another dealer. The Subaru was flawless and still mechanically sound but cosmetically looked its age. I was very gun shy of a new purchase because the process with the other dealership was horrible. I didn’t have a trade in, it was a cash purchase, and the vehicle was on the lot…. But I spent eight hours jumping through the dealers hoops and playing financial games. With riverside, I was able to do 90 percent of the transaction on line, including “ building” my new car , preparing and ... Read More

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DealerRater - Aug 2, 2026

I am a 70 year old widow that purchased my last Subaru 10 years ago from another dealer. The Subaru was flawless and still mechanically sound but cosmetically looked its age. I was very gun shy of a new purchase because the process with the other dealership was horrible. I didn’t have a trade in, it was a cash purchase, and the vehicle was on the lot…. But I spent eight hours jumping through the dealers hoops and playing financial games. With riverside, I was able to do 90 percent of the transaction on line, including “ building” my new car , preparing and providing most of the paperwork and managing the various “ optional” purchases including maintenance packages . This allowed me to pick up my car, become oriented to the new technology and finalize the purchase in about two hours at the dealership. Riverside provided outstanding customer service and exceptional communication through the entire remote experience. On the day I picked up the car I met all the team members who assisted me remotely and was efficiently guided through the on site processes by Tyler, the on site finance person and Mr Stahle, the sales rep that handled all other aspects of the purchase. In addition , Mr Stahle patiently provided a thorough orientation the the 2026 technology so I was comfortable and confident when I drove my new vehicle off the lot. Riverside Subaru exceeded my expectations. It was obvious the leadership supports a culture of outstanding teamwork and customer satisfaction. If you are looking for a Subaru, go to Riverside. I may not wait ten years to upgrade now that I see how efficient the process can be!

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Poor management. Service was. Slow and inept.. never will return.. felt they were not interested in me or anyone in my family.

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This was my first visit to Riverside Subaru and I was really impressed with Wayne and the entire process of searching for and purchasing a vehicle. He was low pressure which I appreciate and knowledgeable about the vehicles.

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I shopped around at other Subaru dealers in North Carolina and found that Riverside Subaru offered me the best deal on a new Outback. Wayne (sales Rep) was very helpful and fully explained everything to me. There were no sneaky dealer fees either. All in all it was a great buying experience and I will definitely buy from them again.

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It was a great experience buying here. Wayne (sales rep) was great to work with. They had a lot of inventory to pick from but I had my choice before visiting. No high pressure sales pitches.

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I don’t have any complaints about the Subaru vehicle” It's a great vehicle. My complaint is with the Owner his Mgr. Bill, Dave Ethridge,fin.James Broyhill.I was lied to & treated wrongfully”& didn’t honor their arbitration agrmt. My facts equal the Truth!

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